Frequently Asked Questions (FAQ)

1. Do you offer international shipping?
   Yes, we ship worldwide! We offer various shipping options during the checkout process to accommodate our international customers. Please note that additional customs/import fees, duties, or taxes may apply, and customers are responsible for any charges imposed by their respective countries.
2. How can I track my order?
   Once your order is shipped, we will automatically send you a tracking number via email. Please make sure to provide a valid email address during checkout. You can use the tracking number to monitor the progress of your delivery. Please allow 1-2 business days for the tracking information to update in the carrier's system.
3. Do you offer wholesale?
   Yes! for any questions regarding wholesale please fill out a form in the contact us section.
4. How long does it take to process and ship my order?
   We take pride in crafting each order with love and attention to detail. The processing time for your order is approximately 3-6 weeks before it is shipped. We appreciate your patience as we ensure the highest quality standards for your item.
5. Can I cancel or modify my order after it has been placed?
   Once an order is placed, we immediately begin the process of creating your handmade item. Therefore, we are unable to cancel or modify orders. We kindly ask you to review your order carefully before completing the purchase.
6. What is your return policy?
   Due to the customized nature of our handmade items, we do not accept returns or exchanges. All sales are final. We encourage you to read the product descriptions, view the provided images, and ask any questions before placing an order. However, if you receive a damaged or defective item, please contact us within 48 hours of receiving your order, and we will work with you to find a satisfactory solution.
7. What if I entered the wrong shipping address?
   If your order has not shipped yet, please contact us as soon as possible by filling out a form. We will do our best to update the shipping address for you. However, once an item has been shipped, we are unable to make changes to the address. Therefore, we kindly request that you double-check the shipping address before completing your purchase.

We hope these FAQs have answered your questions. If you have any further inquiries, please do not hesitate to contact us. Thank you for choosing us!

We recommend washing and drying items inside out on low heat.

Refund/Return Policy:

Thank you for shopping with us! Please carefully review our refund/return policy before making a purchase.

1. No Returns or Exchanges: Due to the handmade nature of each item and the customization involved, we do not accept returns or exchanges. All sales are final. We encourage you to thoroughly read the product descriptions, view the provided images, and ask any questions before placing an order.
2. Handmade with Care: Each order is handmade with care and attention to detail. Please note that some items may have slight variations in color, texture, or pattern, which add to the uniqueness and individuality of each piece.
3. Quality Assurance: We take pride in ensuring the highest quality standards for our handmade items. Each product undergoes a thorough inspection before being carefully packaged and shipped to you. In the unlikely event that you receive a damaged or defective item, please contact us within 48 hours of receiving your order.
4. Order Cancellations: Once an order is placed, it cannot be canceled or modified as we immediately begin working on creating your order. We appreciate your understanding in this matter.

We strive to provide accurate product descriptions, detailed images, and excellent customer service to ensure your satisfaction with your purchase. If you have any questions or concerns, please contact us prior to placing your order, and we will be more than happy to assist you.

Please note that by completing a purchase with us, you acknowledge and agree to abide by our refund/return policy.

Shipping Policy:

Thank you for choosing our handmade items! Please review the following shipping policy before placing your order:

1. Processing Time: Our products are carefully handcrafted with love and attention to detail. Due to the handmade nature of our items, please allow an estimated processing time of approximately 1-4 weeks before your order is shipped. We appreciate your patience as we ensure each item meets our high-quality standards.

2. Shipping Methods: We offer various shipping methods to accommodate domestic and international customers. The available options will be displayed during the checkout process. Please note that the estimated shipping time provided by the carrier is separate from the processing time.

3. International Customs and Duties: For international orders, please be aware that customers are responsible for any customs/import fees, duties, or taxes imposed by their respective countries. These additional charges are beyond our control and may vary based on the destination country's regulations. We recommend checking with your local customs office for more information before placing an order.

4. Lost, Delayed, or Stolen Packages: Once your order has been shipped and handed over to the carrier, we are not responsible for any lost, delayed, stolen, or damaged packages in transit.

5. Shipping Address: It is the customer's responsibility to ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or misdeliveries caused by an incorrect or incomplete address. Please review your shipping information carefully before finalizing your order. Once an item has shipped, we are unable to make changes to the address. If your item has not shipped yet and you need to change the address, please contact us immediately at sereneinsolitude.help@gmail.com. We will make every effort to accommodate the address change if possible.

6. Tracking Information: Once your order is shipped, we will automatically send the tracking number to the email address provided during checkout. Please ensure that you provide a valid email address to receive this information. If you did not provide an email address, we regret that we won't be able to send you the tracking number.

Please note that it may take 1-2 business days for the tracking information to update in the carrier's system. We appreciate your patience during this time. You can use the tracking number to monitor the progress of your delivery and estimate the expected arrival date.

If you have provided a valid email address and haven't received the tracking number within a reasonable time frame after your order has been shipped, please check your spam or junk folder. If you still cannot locate the tracking information, feel free to contact us at sereneinsolitude.help@gmail.com, and we will be happy to assist you.

Please feel free to reach out to us if you have any further questions or concerns regarding our shipping policy. Thank you for your understanding and support!